Empowering Talk Radio

Archive for the Business Category

New Depression Treatments; Job Loss; Make Your Dreams a Reality

http://joanjerkovich.com/podcasts/11.16.13/11.16.13Podcast.mp3Podcast: Play in new window | DownloadSubscribe: iTunes | Android | RSSPodcast Segments: New Treatments for Depression @ 0:00 Depressed After Job Loss @ 7:21 Blues Producer’s Celebrity Clients @ 22:33 Depressives Who Resist Getting Help @ 42:55 Positive Outlook After Job Loss @ 45:00 Move Forward after Job Loss @ 1:02:49 Make Change to Live your Passion @ 1:05:15 Make Your Dreams a Reality @ 1:23:20 Brought to you by: Hospice of Salina Martinelli’s Little Italy Dignity Care Home McCall Manor Bennington State Bank

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Business Trashed on Social Media?

Business Trashed on Social Media?

An unhappy customer aired their complaint on social media and the trashing my company got on the Internet has left me feeling like closing my doors. People who didn’t have a legitimate complaint jumped on the bandwagon just to join the negative rant. We have policies for addressing complaints and would have gone out of our way to help the customer, but when they choose instead to take it to the Internet, I just feel defeated. How can a company defend their reputation? These stories make my stomach hurt because I too am a business owner and I can sympathize. While you as the owner can set up company policies and procedures to keep your customers happy, most owners can’t be at their business every second of every day. You have to trust that your employees will adhere to the systems you put in place for customer service, but the reality is, employees will not always follow protocol. Even with your best effort, you will never have a 100% approval rating. The strategy I advocate for adverse events in companies is to pull out all the stops to fix the problem that resulted in the complaint. To start with, if you feel you need to respond to the Internet complaint, send out a well-written statement. Post it once and then let the negative comments die a natural death. If there is a way to make things right with the initial complainer, do so. They may have a change of heart and take to social media to praise how you handled their complaint. Now is also a good time to take an honest look at how your company is performing. It’s easy to blindly go along with the status quo, but that may not be working for you, and this incident

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Beer Pong Business, Life Balance, Over-controlling Parents

http://joanjerkovich.com/podcasts/10.26.13/10.26.13Podcast.mp3Podcast: Play in new window | DownloadSubscribe: iTunes | Android | RSSPodcast Segments: Joan Gets Excited! @ 0:00 Business Featured in Bloomberg @ 9:08 Expanding Beer Pong Business @ 26:59 Balance in Life @ 41:11 Live Your Own Life @ 45:02 Over-controlling Parents @ 58:16 Brought to you by: Hospice of Salina Martinelli’s Little Italy Girls Scouts Dignity Care Home Protandim LifeVantage Bennington State Bank George Jerkovich Photography Circles of the Heartland Stiefel Theatre Smokey Hill Museum

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Employer Frustrated with Employees?

Employer Frustrated with Employees?

I’ve spent the last 15 years branding myself as a life coach, author and public speaker but now that I’m in demand I get frustrated that my 3 support staff can’t get the smallest things right like answering the phone and booking my speaking engagements.  They need cross training or a manager as I can’t do it all on 3 hours of sleep per night.  I’m spread too thin.  This coach needs coaching. Where do you live?  Can we commiserate over lunch??  Boy do I understand where you’re at with this, but first I want to congratulate you for your success!  Few people understand the hours of work you have put out to get where you are today. I don’t need to tell you that you have provided your own answer in your question.  Your support staff do need cross training or a manager, but let’s discuss those two options because the nuances of getting that taken care of might be where the stumbling block lies.  You are dealing with a problem that all successful entrepreneurs run in to from time to time:  The business is growing fast and you know you need to add more staff or do more training but both take time, time you barely have for sleep!  What’s a person to do? First, even though your time is so restricted, force yourself to take the time to review your business needs critically and honestly.  Make a plan for moving your business forward with the solid support staff you need.  This deserves a thoughtful plan instead of a knee-jerk reaction or band aide fix as careful planning will set you up for longer-term rewards.  Do you have current employees who aren’t performing in their job as they should reasonably be expected to do?  If not, you will

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Annoying Co-Worker?

Annoying Co-Worker?

I work in an office with a co-worker who has the bad habit of chewing gum loudly and popping it.  She works in the cubicle next to mine and does this constantly.  It has become so annoying I need to make it stop.  What should I do? You can choose to either address this yourself or turn it over to your manager who gets paid the big bucks to deal with these petty issues, such as: the stinky co-worker; the co-worker who’s always trying to sell you their kids’ fundraiser crap; or the co-worker who joins the office pool for take-out Starbucks, only to stiff you on the bill…well, maybe that one you should handle yourself! If you choose to address a co-worker nuisance yourself, gauge what you think will be the best way to do that.  From what you know about this co-worker, would it be better to address them directly or indirectly.  The direct approach is to simply tell them that their gum popping is distracting you from your work.  Ask them to stop. Be nice and give them your best fake smile.  Or, use one of the following indirect approaches such as leaving a note on their desk or sending them an email.  Or, tell their immediate supervisor to address this issue for you.  The beauty in having their supervisor address this is that they can leave your name out of it.  I guarantee you that if this bad habit is annoying to you, it is also annoying to your other cubicle mates.  Chomp, chomp, pop, pop, take this bull by the horns and make it stop! Embrace your Personal Power with Life Coaching~ Where will you find the resolve to address this issue? What might cause you to put up with this annoying habit one more

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Joan Jerkovich “Your” Life Coach~Build Christian Company?

Joan Jerkovich “Your” Life Coach~Build Christian Company?

My husband and I have been working to grow our Christian Production Company where we do plays, cartoons and write scripts for movies.  Everyone who sees our work thinks it’s really great but our problem is that we lack the finances to get more people to see what we do.  How can we build this business to the point of making money? This question was paraphrased from one of my Life Coaching radio show callers; so listen to the call for additional ideas on growing a business. -LINK HERE- Every business needs an investment of capital (money) to grow to its full potential.  The old saying, “It takes money to make money” holds true in the business arena.  Entrepreneurs who are trying to launch their business from a grass roots level, from their garage or kitchen table (so to speak), don’t always realize that even multimillion dollar companies frequently have to go back to their investors for an infusion of money to grow.  In the realm of big business raising capital is as slick as it sounds involving “Venture Capitalists”, “Private Equity”, “Seed Funding” and “Angel Investing”…big names for the ways big businesses find funding.  Take a note from the big company playbooks and consider ways to raise the “seed” money to nurture your sapling of a business…draw up a professional, well-researched business plan and present it to potential investors. (Be mindful of The US Securities and Exchange Commission regulations.)  Find the people who believe in your vision for your company and want to be a part of it! Embrace your Personal Power with Life Coaching~ How is your business conducive to raising money from outsiders? What proven track record, for business success, can you present to potential investors to assure them that you are a serious businessperson? Before your

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Joan Jerkovich “Your” Life Coach~Friend as Business Partner?

Joan Jerkovich “Your” Life Coach~Friend as Business Partner?

I’ve started a new home business and it has finally started to take off to where I can’t keep up with filling orders.  My good friend has been looking for work and has proposed the idea of us going in to partnership together.  I’ve already laid a lot of the groundwork for the business and am not sure about taking on a partner versus hiring an employee.  I’m also not sure about working with a friend.  What do I need to consider here? First, list all the things you need help with.  If the primary thing you need help with is to fill orders, this is not the job of a business partner; this is the job of an employee.  If you would like to subspecialize within your business, then you may want to consider bringing on a partner.  The business partnerships that work the best are the ones that compliment each other, such as, you like managing the production and distribution side of things and your partner likes managing the administrative and sales side of the business. That said, you should carefully consider how your two personalities mesh.  A business partnership is akin to a marriage in the complexity and commitment it takes to keep it running smoothly.  Also, a true business partnership takes both of you having some “skin in the game”, meaning, you both invest capital monies toward expenses, equipment etc.  I’ve had more than one person want to “partner” with me in business that had no intention of bringing any money to the table; and they wanted to take home a regular paycheck to boot!  I call those people employees, not partners.  Finally, if you do go in to partnership with your good friend, be prepared to lose the friendship if things go sour.  It can

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Joan Jerkovich “Your” Life Coach: Sold business, now what?

Joan Jerkovich "Your" Life Coach: Sold business, now what?

For 20 years I ran a successful bakery working long days.  I sold it a few months ago and tried retirement, but found I am happier having something to do every day.  I don’t need the money because I made a lot in the sale of my business, but just to keep busy I now work at a Deli.  This isn’t what I really want to be doing but how do I decide what is?  I’m also single with no commitments. Running your own business is a bigger time commitment than most people realize.  I hear in your question how you are used to the routine of working long hours, and with this sale your daily routine has changed.  When something, like running a business, is all-encompasing in your life, it leaves little time for nurturing other interests.  This is the familiar grumble heard by wives whose husbands retire only to spend too much time hanging around the house with nothing to do.  We all know those who end up returning to work or in another job. Oh, but what an opportunity, especially since you have money, to do whatever your heart desires!  To do those things you’ve always dreamed of, to take those trips or even start a little hobby business (once a businessperson always a businessperson).  I know it sounds crazy, but sometimes when there is nothing to limit your choices (money, relationships), narrowing down what you want to do next can be challenging.  First, let yourself relax in to your new lifestyle, your new routine.  It will take time for you to adjust to slowing down from the frenetic pace of the bakery.  Take time to reflect on your future desires.  Find a place or activity (some people think best while doing menial chores) that allows for inner

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