We all know that queues drive up customers’ sense of urgency and make them more likely to spend. In high demand situations, like ticket onsales and sneaker drops, this is especially true.

How to enter waiting room on ticketmaster We’ve helped the world’s biggest businesses and organizations use virtual waiting rooms to get their products out on sale on busy days. From Ticketmaster to Cathay Pacific and Snipes to Tokyo Metropolitan Government, we’ve helped them manage traffic peaks and avoid website crashes with our cloud-based solution that empowers them to deliver on their busiest days.

How the Ticketmaster Waiting Room Works and Tips to Improve Your Chances

Using a virtual waiting room prevents unfair behavior by randomizing queue numbers and blocking bots. This helps businesses and organizations avoid the mismatch between demand and supply that causes dramatic traffic peaks in the first place.

It’s also great for customer experience. It keeps visitors occupied, provides detailed wait information and gives them an improved overall buying experience.

How do I join the smart queue?

When an event goes on sale, fans can access the Smart Queue from approximately 30 minutes prior to the start of the onsale. While the time you join the Waiting Room does not determine your place in the Smart Queue, we recommend joining it at least 10 minutes before the start of the onsale to give yourself a chance to grab tickets.

The Smart Queue can be joined on mobile devices, desktops and tablets, so no matter what device you’re on, you’ll be able to access the tickets you want.